Shipping policy
Shipping Policy for Aipenda in South Africa for Online Business Selling Sexual Wellness Products
At Aipenda, we strive to provide our customers with fast and reliable shipping services for all orders placed on our website. This Shipping Policy explains how we process and deliver orders to our customers in South Africa.
Shipping Rates and Delivery Times
We offer free standard shipping on all orders over a certain amount. For orders below this amount, we charge a flat rate for standard shipping. We also offer express shipping at an additional cost. The shipping rates and delivery times are as follows:
- Standard shipping: free for orders over a certain amount, flat rate for orders below that amount. Delivery time is 3-5 business days.
- Express shipping: additional cost. Delivery time is 1-2 business days.
Please note that the delivery times are estimates and may vary depending on the location and availability of the products. We will provide you with a tracking number once your order has been shipped, which you can use to track your shipment online.
Order Processing and Shipping
We process orders on business days (Monday to Friday) and do not ship on weekends or public holidays. We strive to process and ship all orders within 24-48 hours of receipt, subject to product availability and payment verification. If we are unable to fulfill your order, we will notify you as soon as possible and provide you with a refund or alternative product options.
We ship all orders via third-party courier services that are reliable and reputable. We do not ship to PO boxes or addresses outside of South Africa. Please ensure that you provide us with a valid and complete shipping address to avoid any delays or delivery issues.
International Shipping
At this time, we do not offer international shipping outside of South Africa.
Returns and Refunds
If you are not satisfied with your purchase, you may return the product(s) within a certain timeframe for a refund or exchange, subject to our Returns and Refunds Policy. We do not refund shipping fees, except in the case of defective or damaged products.
Please contact us at return@aipenda.com to initiate a return or refund request.
Changes to this Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or applicable laws. We encourage you to review this Shipping Policy periodically.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at info@aipenda.com.
